Here you will find all information you need but if you have more questions don't hesitate to contact us at info@kings-queens.be. Our intention is to give you an answer within 24 hours. You can also call us on +32 49247 50 19 during the stores opening hours. We ship all national and international orders with DPD,DHL or Bpost and with tracking. An order being made before 16.00 will be sent the same day. Exceptional cases can appear and will in that case be informed via mail.
Ordering at Kings & Queens is very easy. Just choose the product/products you would like to purchase and click buy. Then follow the instructions on the order page.
You are always welcome to visit our store in Antwerp Belgium. Everything that is in the web store, we have in the store in Antwerp. Here you can choose, fit and feel the product
This is the address:
Kings & Queens
Sint Jorispoort 37
2000 Antwerp
Belgium
Opening hours
Monday - Friday: 11.30 - 18.00
Saturday: 11.00 - 18.00
Sunday: Closed
We use DHL or DPD when shipping to international customers. The delivery time is from 2 - 6 days depending on which country you are ordering from. After the delivery is picked up by the shipping company you will get a tracking number so you can see where your package is. If you have any questions please don't hesitate to contact us by email.
International customers outside the EU (European Union), please note that in some cases you might be subjected to customs, import taxes or brokerage fee when ordering from us , please check with your local customs office for your local rules and regulations.
You can also choose "Pick-up" in the Antwerp store. We will pack your goods and you can simply come to the store in Antwerp and pick it up when you can. The order will be in the store for 2 weeks and after that we send it instead. Don't forget a photo-ID when you pick it up.
These are the different freight costs and depends from country
Delivery
We have different delivery times, depending on which country you order from. Most countries have a delivery time from 2-6 days. After the delivery is picked up you will get a tracking number so you can see where your package is.
Paypal
We accept payments via PayPal. PayPal is a safe and fast way to transfer money. You need an account on PayPal to do the transfer. When you have clicked "confirm" in the shopping cart you will automatically be linked to PayPal's website, where you do the money transfer. You will get a receipt as soon as the transfer is done. There are no extra fees when paying with PayPal.
If you are not completely satisfied with your purchase, please return the item or items to us in their original condition, complete with labels, within 14 days of receipt. Following satisfactory inspection of your returned items we will issue a refund (only the product price NOT the shipping cost) for the goods on receipt. The refund will be done within 30 days. If you would like a new product it is important you email us so we can put it aside.
We don't refund or return products bought in Sale
Send your return to:
Kings & Queens
Sint Jorispoort 37
2000 Antwerp
Belgium
If you have any questions, don't hesitate to contact us at info@kings-queens.be or by phone on +32 492 47 50 19 We will help you with any questions you may have!
To reclaim a product please contact us at info@kings-queens.be or by phone on +32 492 47 50 19 If possible we will replace the product. If we are unable to replace the product or remedy the fault then we will refund the money. If you can send a photograph of the damage/error this will speed up the process. When we have received the product and approved the claim you will be informed and a new product along with compensation return-shipping costs will be sent to you, or we will refund you for the product and the return-shipping costs (only in case there is a damage).
