Shipment policy
WHICH SHIPPING PARTNERS DO YOU USE?
We ship national and international orders with trusted partners including DPD, DHL, and Bpost. All shipments include tracking.
WHEN WILL MY ORDER BE SHIPPED?
Orders placed before 16.00 are usually shipped the same day. Orders placed after this time are processed the next business day. In exceptional cases, delays may occur and you will be informed by email.
HOW LONG DOES DELIVERY TAKE?
Delivery times depend on your location and the selected shipping partner. Most orders arrive within 2 to 6 days after dispatch.
DO YOU SHIP INTERNATIONALLY?
Yes. We ship worldwide. Delivery times vary depending on the destination country.
ARE THERE ADDITIONAL COSTS FOR INTERNATIONAL ORDERS?
Orders shipped outside the European Union may be subject to customs duties, import taxes, or additional fees. These costs are the responsibility of the customer.
HOW MUCH DOES SHIPPING COST?
Shipping costs vary depending on the destination and are calculated during checkout before payment.
CAN I PICK UP MY ORDER IN STORE?
Yes. You can choose store pickup at checkout. Your order will be prepared and held in store for up to two weeks. Please bring a valid photo ID when collecting your purchase.
WILL I RECEIVE TRACKING INFORMATION?
Yes. Once your order has been dispatched, you will receive a confirmation email with tracking details.
WHAT SHOULD I DO IF THERE IS AN ISSUE WITH MY DELIVERY?
If you experience any delivery issues, please contact us at info@kings queens.be or by phone at +32 492 47 50 19. Our team will be happy to assist you.
